Privacy policy

This Privacy Policy describes how onepianoman.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit our location or make a purchase from us.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@onepianoman.com .

Collecting Personal Information

When you visit our location or interact with our business, we collect certain information necessary to process your purchases and provide customer support. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information". See the list below for more information about what Personal Information we collect and why.

Order Information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for delivery if applicable, and provide you with invoices and/or order confirmations, communicate with you, and when in line with the preferences you have shared with us, provide you with information relating to our products or services.

Source of collection: collected from you.

Personal Information collected: name, billing address, shipping address (if applicable), payment information, email address, and phone number.

Customer Support Information

Purpose of collection: to provide customer support and maintain records of our business interactions.

Source of collection: collected from you during in-person interactions, phone calls, or email correspondence.

Personal Information collected: name, contact information, and details about your inquiry or purchase.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We may work with payment processors to handle credit card transactions
  • We may use shipping and fulfillment services if delivery is requested
  • We may use email or communication services to send you order confirmations or updates

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, arranging delivery if requested, and keeping you up to date on new products and services with your consent.

Lawful Basis

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the business;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you make a purchase, we will retain your Personal Information for our records as required by law and for legitimate business purposes unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your Rights' section below.

Selling Personal Information

[INCLUDE THIS SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT AND SELLS PERSONAL INFORMATION]

We do not sell Personal Information as defined by the California Consumer Privacy Act of 2018 ("CCPA").

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Data Security

We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission or storage is 100% secure.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under "Contact" above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.